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Sales Team

Associate Product Specialist

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Post Date: 02/21/2019

The Role

The Associate Product Specialist role blends Sales Engineering, Customer Success and Account Management and is well-suited to our high volume / high touch engagement model. The role is intended for those with technical pre-sales and post-sales experience.

The Associate Product Specialist is a dynamic role that couples technical pre-sales with customer relationship skills to drive client adoption and growth with aX’s SaaS platforms. This individual will work closely with Sales Directors to demonstrate SaaS capabilities to clients pre-sale and acts as the primary point-of-contact for all active SaaS clients.

A successful Product Specialist must be outgoing, organized, and results-oriented. The ideal candidate should have the business acumen to speak confidently to C-Level execs, as well as the technical expertise to engage with IT professionals. He/She must be a good listener and ask appropriate questions in order to better understand the client’s technical issues, business needs and guide the client through operationalizing aX’s solutions to ensure success.

Whilst not ultimately responsible for closing new client deals, the Associate Product Specialist owns the adoption of the technology and is incentivized to identify and support pre-sales activity on expansion opportunities as well as new prospects.

Responsibilities:

  • Present aX solutions to key clients within the programmatic ecosystem, including major demand-side platforms (DSPs), ad servers and bid management platforms
  • Understand competitive landscape, new industry developments and standards to help demonstrate aX key differentiators and value
  • Ensure satisfaction and account health across all SaaS clients, which includes ensuring successful onboarding, increasing product adoptions, ensuring engagement and retention, and maintaining quick response time to client outreach
  • Maintain current and in-depth knowledge of aX’s product suite and best practices in order to guide clients on business and technical decisions to ensure platform adoption and success
  • Acts as the first line of response to and delivery of requests for various platform technical assistance; escalates more complex problems as necessary for resolution
  • Diagnoses and resolves basic and more complex problems; responds to escalated problems from clients; performs triage, provides remote problem resolution when possible, dispatches problems to associated groups throughout the organization and to external partner product/engineering teams
  • Technically able to resolve support issues with minimal direction
  • Researches, recommends, and implements configurations to meet customer needs and to help ensure compatibility with client’s systems and architecture
  • Works on technical projects requiring expertise and creativity in analysis and deployment of technology
  • Establishes, communicates, and implements standards used throughout the organization and contribute to the development of the support strategy
  • Provides technical guidance and advanced training; may supervise lower level staff
  • Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value

Requirements:

  • 1-2+ Years of adtech solutions experience – Sales Engineer/Technical Account Manager/Solution Engineer in a client-facing role
  • Experience with ad technology protocols, including: VAST, VPAID, MRAID; as well as web technologies: HTML, JAVA, FLASH, AS, HTML5  
  • Familiarity with Atlas, Doubleclick, Comscore, Sizmek, MOAT, Integral Ad Science, Millward Brown, Salesforce, Nielsen, DoubleVerify and Asana
  • Plus if candidate has experience working with DSPs such as Sizmek, DataXu, MediaMath, Amobee, The Trade Desk, Tubemogul or others
  • Plus if candidate has experience working with Ad Servers such as Sizmek, DCM or others
  • Strong personal management: you’re driven – no one needs to push you to excel, it’s just who you are
  • Ability to work autonomously and to prioritize tasks while managing a diverse workload in a fast-paced environment
  • Keen attention to detail and consistent follow-through to commitments
  • Excellent English speaking, presentation, and writing skills
  • Technical acumen and the ability to speak with clients about technical issues, troubleshooting and support

Salary is negotiable depending on experience

The Company:

Based in Marina del Rey, AUDIENCEX is a performance marketing and brand-building agency comprised of several different internal teams – programmatic display, paid search and social, content marketing and social media management, digital creative, account management, multi-channel communications planning and sales..

We are true leaders and innovators in helping marketers leverage the full power of multi-channel digital communications, and work with clients in the Fortune 500, as well as a large array of emerging and challenger brands, along with many consumer-direct brands. With our own DSP – both managed and self-seve – as well as key strategic relationships with other industry leading DSPs, we are positioned to deliver exceptional performance to our clients throughout the US as well as in emerging markets such as Africa and South East Asia where we are very active as an agency.

We are a place where learning happens each and every day and where we challenge ourselves to rewrite the rules on how brands can compete in an omni-channel online universe. Comprised of highly motivated technologists, communications strategists, creative thinkers, and with an entrepreneurial passion in our DNA, AUDIENCEX is a place where careers can be re-defined and reimagined.
We are a place where learning happens each and every day and where we challenge ourselves to rewrite the rules on how brands can compete in an omni-channel online universe. Comprised of highly motivated technologists, communications strategists, creative thinkers, and with an entrepreneurial passion in our DNA, AUDIENCEX is a place where careers can be re-defined and reimagined.

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